Eptica Enterprise Suite 9.0 increases operational excellence and deepens customer understandingReading, 19 November 2013, Eptica today launched Enterprise Suite 9.0, which transforms customer service by applying linguistics and natural language processing across all digital channels and languages. By using linguistic search, automatic language detection and context-based sentiment analysis with all incoming emails, online questions and social media messages, Eptica Enterprise Suite 9.0 enables businesses to harness the power of linguistics to achieve operational excellence, increase...
Source: RealWire